Return Policy

Returns are accepted up to 7 days after the sale. If you are not satisfied with an item, or an item is damaged, contact us within 7 days of the day your order was placed. A refund will be arranged, excluding freight charges, upon inspection.

If we have sent you the wrong item, we will reimburse all shipping charges.

If you ordered the wrong item, you will pay all shipping charges. If you have purchased an item for resale and your sale fell through, we are not responsible. We do not accept returns from distributors outside the terms stated on this page.

Returned items must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to a 30% restocking fee. Before returning items, call 425-336-2711 for a Return Merchandise Authorization. Bollard Pros inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.

Terms of Return Policy:

  • The items must be returned in unused, resalable condition.
  • You must obtain a Return Authorization prior to sending the item back.

You are responsible for the freight charge, restocking fee, and returning item complete with original packaging. Bollard Pros reserves the rights to refuse returns after 7 days have passed from the delivery date. If the item is accepted after this period, it is subject to a 30% restocking fee.

Shipping and Handling:

The customer is responsible for shipping charges and insuring returned items. Items should be shipped using a method that can be tracked.

Limitations of Liability:

Bollard Pros shall not be liable for indirect, special, incidental, consequential or punitive damages, including but not limited to loss of use, loss of business or profits. Bollard Pros. Liability in all circumstances is limited to and shall not exceed the purchase price paid for the product that gives rise to any liability.

Warranty Limitations:

Bollard Pros disclaims any liability or claims arising out of product misuse, improper product selection, improper installation, product modification, improper repairs or misapplications. Bollard Pros makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples.